Return Policy Statement
Returns of Products are subject to ar-oscilloscope.com current return policies which are set forth here on our website and on the invoice. These policies may be subject to additional or lesser return rights adopted by the manufacturer or publisher. The Terms of Sale represent the complete and final agreement between the customer and ar-oscilloscope.com for the matters set forth herein and shall be supplemented only by the prices, quantity, and descriptions set forth in ar-oscilloscope.com's invoice for the relevant sale. Terms contained in customers' purchase orders, offers to buy, terms and conditions, and the like shall have no effect.
For Refunds: All returns for refund must be authorized by ar-oscilloscope.com within 30 days of the delivery date. The equipment must be returned as original with all components within the box. It must be like new condition without any kind of cosmetic or internal damage to the unit as well as the manufacturer’s box and its components. There is NO RESTOCKING FEE applied to any returned item(s). However, S&H cost is not refundable. At our discretion, we may decline your return or charge you a fee for missing items or items that we determine are damages or require service.
For Replacements: Replacements will be provided for any defective product within the specified warranty period for that product. Replacements will be the only recourse for returns after 30 days from the delivery date have passed. ar-oscilloscope.com will only replace item(s) for the exact same item(s) during its warranty period. Sorry, we cannot exchange one item with a different item. The Product ID (PID) must be the same. You are responsible for return shipping charges to ar-oscilloscope.com. We will bear the cost of shipment of the replacement item to you. Please contact us before returning any package! We're reasonable people and we hope you are too! Contact us if you have any issues and we'll do our best to help you out!
Out of Stock or Discontinued Items: If you return a product for replacement and it is Out of Stock
or Discontinued when the item is received, you may be contacted by the ar-oscilloscope.com Returns
team and offered a suitable replacement or option for a store credit.
All exchanged/returned merchandise must be in original factory condition including all packaging materials inserts and manuals. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged altered missing written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.
All returns, whether for refund or replacement, require a Return Merchandise Authorization (RMA). Products that are returned without prior RMA and the RMA# clearly printed on the cover letter will be refused and sent back to the sender. Please use the cover letter provided when your RMA is issued. You should receive a copy of the form in your e-mail confirmation.
ar-oscilloscope.com is not liable for packages that are lost in transit. It is highly recommended that you use a trackable shipping service when you send back your merchandise. We suggest that you use USPS air mail "Insured."
Please note the items under this category may be subject to change at ar-oscilloscope.com's discretion.
Mechanical parts and One-time use Items ( i.e. , Screen protectors, Heatshrink tubing, thermal paste, Zip ties) Improper installation of these items will not be covered. Any defects or issues will need to be reported to ar-oscilloscope.com within 5-days of receiving the item in order to qualify for a replacement. The warranty will not cover normal wear & tear of the item(s) once the item(s) has been installed/used.